Customer Care Executive

Manage and maintain leads received from social media platforms, exhibitions, websites, and marketing campaigns.

Send bulk emails, WhatsApp messages, product updates, and promotional communications to customers.

Coordinate with customers through calls, emails, and WhatsApp whenever required.

Share and forward enquiries/leads to the concerned sales or service team for closure.

Maintain proper records of customer interactions and lead status.

Ensure timely follow-up with customers and internal departments.

Support the sales and marketing team with lead coordination activities.

Track lead movement and update management on lead status and closures.

Skills Required

Good communication and coordination skills.

Knowledge of email handling, WhatsApp communication, and customer follow-up.

Basic MS Excel and reporting knowledge.

Ability to handle customer coordination professionally.

Good follow-up and multitasking capabilities.

Qualification

Any Graduate .

1–3 years’ experience in customer coordination, lead management, tele calling, or sales support.

Preferred Experience

Experience in handling B2B customer enquiries.

Exposure to exhibition coordination and customer communication.

Good coordination and relationship management skills.

Job Location

Mumbai

Role Objective

To efficiently manage incoming customer leads and enquiries, coordinate with customers through multiple communication channels, and ensure all qualified opportunities are forwarded to the concerned team for successful business closure.

• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with 0 - 6 months of experience.