Customer Service Executive (CSE) – Roles & Responsibilities
Handle customer queries through calls, chat, or email.
Understand customer concerns and provide accurate solutions.
Maintain a professional and customer-friendly approach.
Resolve complaints and escalate complex issues when required.
Update customer information and interaction details in the system.
Follow company policies, process guidelines, and quality standards.
Maintain customer satisfaction and provide a positive experience.
Achieve daily productivity and performance targets.
Coordinate with internal teams for issue resolution.
Handle customers patiently and professionally, even in difficult situation