Roles & Responsibilities of BPO Executive
Handle inbound/outbound customer calls professionally.
Resolve customer queries, complaints, and service-related issues.
Provide accurate information about products/services.
Follow company processes, scripts, and quality guidelines.
Maintain proper records of customer interactions in CRM.
Escalate complex issues to the appropriate team.
Follow up with customers when required.
Achieve daily/weekly/monthly performance targets.
Maintain good AHT, CSAT, quality and productivity.