A Naukri Group company
Login చేయండిHire Local Staff
A Naukri Group companyLogin చేయండిHire Local Staff
18,500 - 23,000 /నెల*
The Mithra Agencies (hyderabad)
ఆర్టిసి,X రోడ్, హైదరాబాద్
₹3,000 incentives included
కస్టమర్ మద్దతు / టెలికాలర్ లో 1 - 3 ఏళ్లు అనుభవం
ఫుల్ టైమ్
We are looking for a Customer Care Executives to join our team The Mithra Agenceis. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to Automobile Four Wheeler Service. The role offers Rs.18500 and a dynamic environment with opportunities for growth.
Key Responsibilities:
Handle customer calls in a professional and efficient manner
Address customer queries, concerns, and complaints with a problem-solving approach
Maintain accurate records of customer interactions and follow-ups
Provide timely and relevant information to customers to resolve their issues
Work collaboratively with other teams to escalate and resolve complex issues
Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates
Job Requirements:
The minimum qualification for this role is Inter or Degree and with 1 yrs to 3yrs experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days week during the General shift 9am to 6.30 shift.
