కస్టమర్ కేర్ ఎగ్జిక్యూటివ్

We are looking for customer support executives to join our team at one of the largest matrimonial telecom companies. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to the telecom industry. The role offers an in-hand salary and a dynamic environment with opportunities for growth.

Key Responsibilities:

• Handle customer calls in a professional and efficient manner

• Address customer queries, concerns, and complaints with a problem-solving approach

• Maintain accurate records of customer interactions and follow-ups

• Provide timely and relevant information to customers to resolve their issues

• Work collaboratively with other teams to escalate and resolve complex issues

• Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is a minimum 12th pass and at least 1 year of on-paper experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to working 6 days in a week during the day shift.

• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with 1 - 5 years of experience.