Job Description – Customer Service Executive
Company: Teleperformance
Location: Vile Parle / Navpada, Mumbai
Position: Customer Service Executive
Qualification: Graduation Mandatory
CTC: ₹25,000 per month
In-Hand Salary: ₹22,000 – ₹23,000 per month
Job Type: Full-Time | Work From Office
Job Responsibilities
- Handle customer queries through calls and provide effective solutions.
- Resolve customer complaints and service-related issues professionally.
- Provide accurate information about products and services.
- Maintain customer interaction details in the CRM/system.
- Escalate complex issues to the concerned team when required.
- Ensure customer satisfaction and maintain quality standards.
- Achieve assigned performance and customer service targets.
Eligibility
- Graduation is mandatory.
- Freshers and experienced candidates can apply.
- Good communication skills in English and Hindi.
- Basic computer knowledge required.
- Comfortable working in rotational shifts.
- Good customer-handling and problem-solving skills.
Salary & Benefits
- CTC: ₹25,000/month
- In-Hand: ₹22,000–₹23,000/month
- PF/ESI as applicable
- Growth and career development opportunities
- Professional work environment