Customer Care Executive

Job Description:

Tech Mahindra is seeking Customer Service Representatives to join our dynamic team in Bhubaneswar. The ideal candidate should have a strong background in customer support, excellent communication skills, and fluency in English. This role involves handling customer queries, providing solutions, and ensuring a high level of customer satisfaction.

Key Responsibilities:

- Typing speed required: 30 WPM with 90 % Accuracy

- Excellent Communication in English is compulsory

- Handle inbound and outbound customer calls professionally.

- Resolve customer complaints, queries, and provide accurate information.

- Ensure timely follow-ups and escalation of critical issues when required.

Eligibility Criteria:

- Fluent in English (spoken and written) with strong communication skills.

- Ability to work in rotational shifts (including night shifts).

- Basic computer knowledge and familiarity with CRM tools is a plus.

- Strong problem-solving skills and a customer-centric approach.

Why Join Tech Mahindra?

- Competitive salary package (2.22 LPA to 2.42 LPA ).

- Cab facility available for night shifts (range: 10 to 20 km)

- 6 working days with 1 rotational week off

- Professional growth and career advancement opportunities.

- Employee-friendly work environment with learning & development programs.

- Health benefits

Regards

Tech Mahindra Bhubaneswar

• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with Freshers.