Key Responsibilities:
Respond to customer inquiries via phone, email, chat, or in person.
Resolve customer issues and complaints in a professional and timely manner.
Provide accurate information about products, services, and company policies.
Process orders, returns, refunds, or account updates as needed.
Document customer interactions and resolutions in internal systems.
Qualifications:
Previous customer service, call center, or support experience preferred but not required.
Strong verbal and written communication skills.
Ability to remain calm, professional, and solution-oriented under pressure.
Basic computer skills and ability to learn customer service software.