Customer Care Executive

Job Title: E-commerce Customer Support Executive

Experience-06 months & above

Job Summary

E-commerce Customer Support Executive to manage customer queries, assist with order-related support, and handle leads generated through Instagram. The candidate will guide customers about the brand and the e-commerce platform, assist with order placement, and ensure smooth communication regarding order status, pricing, and shipping queries.

Key Responsibilities

• Provide customer support for the e-commerce platform, assisting customers with product inquiries and order-related queries.

• Handle order management, including order placement support and order tracking.

• Respond to order status and pricing-related queries from customers.

• Communicate with potential customers through leads received from Instagram, primarily over phone calls.

• Guide customers about the brand, products, and the e-commerce website.

• Assist customers with order placement and checkout processes.

• Collect and verify customer details including location, address, and contact information for shipping purposes.

• Address shipping, delivery, and logistics-related queries.

• Ensure a smooth and satisfactory customer experience throughout the purchase journey.

• Maintain records of customer interactions and follow-ups.

Required Skills & Qualifications

• Experience in E-commerce customer support or order management.

• Working knowledge of Shopify platform.

• Strong communication and interpersonal skills.

• Ability to handle customer queries over phone and online channels.

• Basic understanding of order processing, shipping workflows, and customer service best practices.

• Problem-solving attitude with a customer-first approach.

Language Requirements

• Good communication skills in English and Hindi.

• Knowledge of any one South Indian language (Kannada, Tamil, Telugu, or Malayalam)

• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with 6 months - 2 years of experience.