Customer Care Executive

Job description:

Position - CDM,

Role Overview:

We are looking for a proactive and empathetic Customer Delight Manager to join our team. You will be the first point of contact for our customers, ensuring they receive prompt, helpful, and solution-oriented support via phone, email, and chat.

Your ability to resolve queries efficiently while maintaining a positive brand experience is key to succeeding in this role.

Key Responsibilities:

• Handle customer queries, complaints, and requests through call, email, and chat

• Provide accurate information about products/services and resolve issues within defined TAT

• Follow up with internal teams to ensure timely resolution

• Maintain detailed records of customer interactions and feedback

• Escalate unresolved issues to appropriate departments as necessary

• Ensure a high level of customer satisfaction and contribute to CSAT/NPS goals

• Work collaboratively with the sales, service, and operations teams

Skills & Qualifications:

• Bachelor’s degree in any discipline

• 0–3 years of experience in customer service or support roles

• Excellent communication skills (English and Hindi/regional languages)

• Good listening skills and ability to remain calm under pressure

• Proficiency in MS Office and CRM tools is a plus

• Strong problem-solving attitude and customer-first mindset

Job Type: Full-time

Benefits:

• Flexible schedule

• Health insurance

• Provident Fund

Education:

• Bachelor's (Required)

Experience:

• Customer support: 2 years (Required)

Language:

• Telegu

• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with 6 months - 3 years of experience.