Customer Care Executive

Job Title: Customer Support Executive

Experience Required: 2–3 Years

Industry: Courier / Logistics

Location: Sector 37, Faridabad

Employment Type: Full-time

Job Summary:

We are looking for a proactive and customer-focused Customer Support Executive with 2–3 years of experience in the courier or logistics industry. The candidate will be responsible for handling customer queries, resolving shipment-related issues, and ensuring a high level of customer satisfaction through effective communication and problem-solving.

Key Responsibilities:

• Handle inbound and outbound customer calls, emails, and chat queries related to shipments, deliveries, and tracking

• Resolve customer complaints regarding delays, lost shipments, damages, and service issues

• Coordinate with operations, warehouse, and delivery teams to ensure timely resolution of issues

• Provide accurate shipment status updates using internal tracking systems

• Maintain records of customer interactions and follow up to ensure resolution

• Escalate complex issues to the appropriate department when necessary

• Ensure adherence to company policies, SOPs, and service standards

• Assist in improving customer service processes and workflows

Required Skills & Qualifications:

• Bachelor’s degree in any discipline

• 2–3 years of experience in customer support within the courier/logistics industry

• Strong communication skills (verbal and written)

• Good knowledge of shipment tracking systems and courier operations

• Problem-solving and conflict resolution skills

• Ability to work in a fast-paced environment and handle pressure

• Basic computer skills (MS Office, CRM tools)

Preferred Skills:

• Experience with CRM software

• Knowledge of last-mile delivery operations

• Multilingual abilities (optional, depending on region)

Key Competencies:

• Customer-centric approach

• Attention to detail

• Time management

• Team collaboration

• Adaptability

KPIs / Performance Metrics:

• Customer satisfaction score (CSAT)

• First response time (FRT)

• Issue resolution time

• Call/email handling efficiency

Salary:

As per industry standards

• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with 2 - 4 years of experience.