కస్టమర్ కేర్ ఎగ్జిక్యూటివ్

Job Title: Customer Support Executive

Location: Hauz Khas, New Delhi

Working Hours: 11:00 AM – 8:30 PM

Salary: ₹15,000 – ₹20,000 per month

Key Responsibilities

COD Order Confirmation

Call customers to confirm Cash-on-Delivery orders before dispatch.

Verify customer details and ensure order authenticity.

Customer Support & Issue Resolution

Attend customer queries received via WhatsApp, calls, and other channels.

Record issues properly and create support tickets.

Coordinate internally to resolve customer complaints and follow up until closure.

Social Media Query Handling

Respond to customer messages on platforms such as Instagram, Facebook, etc.

Provide product information, order updates, and basic assistance.

Basic HR Support

Assist in identifying and shortlisting candidates for operational roles.

Coordinate interviews and maintain records of applicants.

Ideal Candidate

Good communication skills in Hindi and English

Comfortable speaking with customers on calls

Organized and able to maintain records of customer issues

Basic understanding of social media and WhatsApp communication

Responsible and proactive in resolving problems

• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with 0 - 6 years of experience.