Job Responsibilities
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Handle customer inquiries through phone calls, emails, chat, and walk-ins in a professional manner.
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Resolve customer complaints and provide appropriate solutions within the given timelines.
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Maintain accurate records of customer interactions, feedback, and complaints in the system.
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Build and maintain strong customer relationships to ensure customer satisfaction and retention.
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Coordinate with internal departments for issue resolution and follow-ups.
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Provide accurate product and service information to customers.
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Maintain positive communication and deliver excellent customer service at all times.
Required Skills
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Good communication and interpersonal skills.
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Basic computer knowledge.
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Ability to handle customer queries and complaints effectively.
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Positive attitude and team player.
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Ability to work in a fast-paced environment.
Eligibility
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Freshers can apply.
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