Required Skills
Strong communication (neutral Indian accent)
Good customer service & active listening skills
Attention to detail for updating patient information
Ability to communicate calmly with patients
Education: Graduate (Degree mandatory)
Languages: English +Bengoli Or Assamese
Medical terminology knowledge is a plus
Responsibilities
Handle inbound/outbound calls & emails professionally
Assist patients with appointment booking & inquiries
Maintain quality, AHT & proper documentation
Complete 10 hrs login (9 hrs production)
Stay updated with daily process changes