It's Domestic Inbound Voice process in Banking Domain.
Need to resolve customer queries over the call and provide full satisfaction to them related to their queries.
Shift – 24•7 shift for Male Candidate ; In Night Shift timing will be 09:00 PM to 06:00 AM or 10:00 PM to 07:00 AM There is no midnight shift and for Female Candidates Shifts between 07:00 am to 08:00 pm (Any Nine Hours Shift)
Week Off – 1 rotational off / Week
Salary : Hindi / Bengali+ English (AVG) - 15 K CTC/ 12.2 K In hand
Hindi + Bengali – 13 K CTC / 10.9 K in hand
Odia +Hindi– 13.6 K CTC / 11.6K In hand + 2 K Language reward
Odia + English – 15 K CTC /12.2 K in hand + 2 K Language reward
Assamese +Hindi / English – 18 K CTC / 14.5 K in hand
Interview Process – 2 rounds of personal interview (HR & Operation) Followed by Versant & Typing Assessment.