Role Overview:
A Customer Success Associate is responsible for providing accurate and timely support to customers on insurance-related queries, ensuring clarity, compliance, and a smooth service experience. Handle inbound customer queries on motor and general insurance, offering correct guidance and efficient issue resolution.
Key Responsibilities:
• Good communication in English
• Understanding about contact centre and thought process should be clear for working with company
• Comfortable with outbound sales and meeting targets
• Excellent objection handling and negotiation skills
• Strong communication and sales skills