Customer Care Executive

Job Title: Customer Support Executive
Location: Mohali

Who Can Apply:
Minimum 6 months experience in BPO (Voice/Chat/Email)
Graduate Freshers with strong communication skills can also apply

Role Overview:
This role is for individuals who can confidently handle customer conversations and turn every interaction into a positive experience. You’ll be responsible for managing queries across voice, chat, and email while maintaining high service standards in a fast-paced environment.

Key Responsibilities:

• Handle customer interactions (Inbound/Outbound – Voice, Chat & Email)

• Resolve queries, concerns, and complaints with clarity and efficiency

• Maintain professionalism and a customer-first approach in every interaction

• Follow defined processes, quality standards, and compliance guidelines

• Meet performance metrics (quality, productivity, CSAT)

• Accurately document customer interactions and resolutions

Eligibility:

• Minimum 6 months BPO/Customer Support experience preferred

• Strong English communication (spoken & written)

• Basic computer skills & typing proficiency

• Ability to work in a target-driven, fast-paced environment

Work Details:

• Rotational Shifts (including Night Shifts)

• Rotational Week Offs

• Free Cab Facility Available

What You Get:

• Provident Fund (PF)

• Structured training & skill development

• Clear growth path within BPO operations

• Exposure to high-performance work culture

• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with 0 - 6 years of experience.