Key Responsibilities:
Manage inbound & outbound customer interactions via calls and messages
Understand customer needs and provide accurate, timely resolutions
Handle complaints professionally and ensure complete issue closure
Maintain proper records of customer conversations and follow-ups
Deliver exceptional customer experience and build long-term relationships
Coordinate with internal teams to resolve customer concerns efficiently
Requirements:
1–2 years of experience in Customer Care / BPO / Telecalling
Strong communication and interpersonal skills
Ability to handle pressure and manage multiple customer queries
Basic computer knowledge and CRM handling skills
Positive attitude with a customer-first approach
Preferred Skills:
Tele-sales or upselling experience will be an added advantage
Good problem-solving and convincing skills