Customer Care Executive

The Customer Support Executive is responsible for handling customer queries, coordinating with transport operations, and ensuring timely resolution of issues related to vehicle movement, delivery, and logistics services. The role requires strong communication skills and the ability to manage multiple tasks efficiently.

Key Responsibilities:

• Handle customer inquiries via phone, email, and WhatsApp regarding transport services

• Provide updates on shipment status, delivery timelines, and vehicle movement

• Coordinate with drivers, vendors, and internal teams for smooth operations

• Resolve customer complaints related to delays, damages, or service issues

• Maintain accurate records of customer interactions and transactions

• Prepare daily reports (MIS) related to bookings, deliveries, and pending issues

• Ensure proper documentation (LR copy, POD, invoices, agreements, etc.)

• Follow up with customers for feedback and service improvement

• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with 0 - 1 years of experience.