కస్టమర్ కేర్ ఎగ్జిక్యూటివ్

Customer Support Executive – Voice / Chat / Blended Process

Job Location: Sector V, Kolkata, West Bengal
Job Type: Full-Time | Work from Office
Salary: ₹15,000 – ₹20,000 per month (In-hand)

Job Description

We are hiring enthusiastic and customer-oriented Customer Support Executives for Voice, Chat and Blended processes, including E-commerce Customer Service.

Candidates with excellent English communication skills and a willingness to work in a dynamic customer service environment are encouraged to apply.

Key Responsibilities

• Handle customer queries through Voice, Chat or Blended channels.

• Assist customers with E-commerce-related queries, orders, deliveries, returns and refunds.

• Provide accurate information and effective solutions to customer concerns.

• Maintain professional communication and ensure customer satisfaction.

• Follow company guidelines and achieve assigned performance targets.

Eligibility Criteria

• Both Freshers and Experienced candidates are eligible.

• Must be fluent in English (spoken and written).

• Good communication and interpersonal skills.

• Basic computer knowledge.

• Must be comfortable working in rotational shifts.

• Immediate joiners preferred.

Salary & Benefits

• In-hand Salary: ₹15,000 – ₹20,000 per month.

• 6 Days Working with 1 Rotational Weekly Off.

• Rotational Shifts.

• Pick-up and Drop Facility during odd hours.

• PF Benefits.

• Medical Insurance.

• Gratuity Benefits.
  

Job Details

• Work Location: Sector V, Kolkata.

• Work Mode: Work from Office.

• Process: E-commerce Customer Service.

• Process Type: Voice / Chat / Blended.

Interested candidates can apply immediately. Immediate joiners will be preferred.

• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with 0 - 6+ years Experience.