కస్టమర్ కేర్ ఎగ్జిక్యూటివ్

Legal Capital Law Firm is a trusted legal services organization dedicated to providing professional, ethical, and client-focused legal solutions. We are looking for enthusiastic and customer-oriented individuals to join our team as Customer Service Executives.

Job Summary

The Customer Service Executive will be the first point of contact for clients, handling inquiries, providing information about our legal services, and ensuring a positive customer experience. This role is ideal for fresh graduates who have excellent communication skills and a passion for helping people.

Key Responsibilities

• Handle inbound and outbound customer calls professionally.

• Respond to client inquiries via phone, email, and WhatsApp.

• Explain the firm's legal services and direct clients to the appropriate department.

• Schedule appointments for advocates and legal consultants.

• Maintain accurate customer records and update the CRM/database.

• Follow up with prospective and existing clients regarding their queries.

• Resolve basic customer concerns and escalate complex issues when required.

• Maintain confidentiality of client information at all times.

• Coordinate with internal teams to ensure timely client support.

• Deliver excellent customer service and maintain high customer satisfaction.

Required Skills

• Excellent verbal and written communication skills in English and Telugu/Hindi (preferred).

• Good interpersonal and customer handling skills.

• Basic computer knowledge (MS Word, Excel, Email).

• Positive attitude and willingness to learn.

• Good listening and problem-solving abilities.

• Ability to work in a fast-paced environment.

• Professional and courteous behavior.

Eligibility

• Any Graduate (Freshers are encouraged to apply).

• Candidates with customer service, BPO, telecalling, or client support internship experience will have an added advantage.

What We Offer

• Comprehensive training and career development.

• Friendly and supportive work environment.

• Opportunity to grow within the organization.

• Performance-based incentives.

• Exposure to the legal services industry.

Working Hours

• Full-Time

• Monday to Saturday

• Office Timings: [Mention Timings]

Salary

As per company standards + Performance Incentives.

• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with 0 - 6 months of experience.