కస్టమర్ కేర్ ఎగ్జిక్యూటివ్

Job Description

📍 Location: Bangalore – Hoodi

(Opposite Tata Showroom, Brookefields Road, Doddanekundi, Phase 2, Garudachar Palya, Mahadevapura, Bengaluru – 560048)

Tele Collections Executive – Personal Loan & Business Loan Collections

Key Responsibilities:

• Handle inbound and outbound collection calls for overdue Personal Loan and Business Loan accounts

• Follow up with customers regarding pending EMI payments and ensure timely collections

• Negotiate repayment plans and resolve payment-related concerns professionally

• Maintain accurate records of customer interactions, payment commitments, and follow-ups in CRM systems

• Coordinate with field collection teams and backend operations for effective account resolution

• Ensure compliance with collection processes, company policies, and quality standards

• Address customer queries, escalations, and disputes with empathy and professionalism

• Achieve daily, weekly, and monthly collection targets

Eligibility Criteria:

• Minimum 6 months to 2 years of experience in Tele Collections, Collections, or Customer Service roles within NBFC/BFSI industry

• Excellent communication and convincing skills

• English Hindi

• English Telugu

• English Kannada but with sales experience

• Strong negotiation, interpersonal, and problem-solving abilities

• Basic knowledge of CRM tools and MS Office

• Graduate in any discipline

• Age Limit: Below 30 years

Salary & Benefits:

💰 Salary: Up to 3.5 LPA + Attractive Incentives

Skills & Requirements

Required Skills

Tele Collections

BFSI Experience

English Communication

Malayalam Fluency

Regional Language

Preferred Skills

Loan Collections

Problem Solving

Escalation Handling

Experience

1 - 5 years

Education

12th

Age Range

18 - 30 years

Languages Required

English, Hindi, Telugu

• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with 6 months - 2 years of experience.