కస్టమర్ కేర్ ఎగ్జిక్యూటివ్

Job Summary:

We are seeking a friendly, efficient, and solution-oriented Customer Service Executive to join our team. The ideal candidate will handle customer inquiries, resolve issues, and ensure customer satisfaction through effective communication and problem-solving skills.

Key Responsibilities:

• Respond to customer queries via phone, email, chat, or social media

• Handle complaints, provide appropriate solutions, and follow up to ensure resolution

• Maintain customer records and update account information accurately

• Guide customers through product features, services, or order processing

• Escalate complex queries to senior support or relevant departments

• Follow company communication procedures, guidelines, and policies

• Meet performance targets such as call handling time, resolution rate, and customer satisfaction scores

Required Skills & Qualifications:

• 12th pass / Graduate in any discipline (preferred)

• Proven experience in customer service or a related field is a plus

• Excellent verbal and written communication skills

• Ability to remain calm and patient under pressure

• Basic computer knowledge (MS Office, CRM systems)

Working Hours:

• Rotational shifts / Fixed shifts based on company policy

• May include weekends or holidays

Preferred Experience:

• 0–3 years in customer support (voice/non-voice process)

• Experience in telecom, e-commerce, banking, or BPO sector is advantageous

• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with 0 - 6 months of experience.