Key Responsibilities
Handle inbound and outbound customer calls.
Resolve customer queries and complaints professionally.
Provide accurate information about products and services.
Maintain customer records and update data in the system.
Meet daily productivity and quality targets.
Escalate complex issues to senior team members when required.
Follow company communication and process guidelines.
Required Skills
Good communication skills.
Basic computer knowledge.
Typing and email handling skills.
Good listening and problem-solving abilities.
Positive attitude and teamwork skills.