Customer Care Executive

Job Title: Customer Care Executive

Job Description

A Customer Care Executive is responsible for handling customer inquiries, resolving complaints, and providing accurate information about products or services. The role focuses on delivering excellent customer service and ensuring customer satisfaction through effective communication.

Key Responsibilities

• Handle customer calls, emails, chats, or messages professionally

• Respond to customer queries and provide correct information

• Resolve customer complaints and issues in a timely manner

• Maintain records of customer interactions and transactions

• Follow up with customers to ensure issues are resolved

• Escalate complex issues to the appropriate department

• Maintain a positive, helpful, and courteous attitude at all times

• Meet customer service performance targets and quality standards

Required Skills & Qualifications

• Excellent communication skills (verbal and written)

• Good listening and problem-solving abilities

• Basic computer knowledge and CRM tools

• Ability to handle customers patiently and professionally

• Minimum qualification: High school / Graduate (as required by company)

Preferred Skills

• Prior experience in customer service or call center (optional)

• Ability to work in shifts

• Multilingual skills are a plus

• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with 0 - 6 months of experience.