A Naukri Group company
Login చేయండిHire Local Staff
A Naukri Group companyLogin చేయండిHire Local Staff
20,000 - 25,000 /నెల
Infinity Bridge Placement Services
పీతంపుర, ఢిల్లీ
కస్టమర్ మద్దతు / టెలికాలర్ లో 2 - 4 ఏళ్లు అనుభవం
ఫుల్ టైమ్
Profile- Customer Care Executive
Experience – 2 years
Role Summary
We are looking for a Customer Care Executive to handle customer queries, resolve complaints, and ensure a high level of customer satisfaction. The ideal candidate will be a good communicator, patient listener, and problem solver.
Key Responsibilities
• Handle incoming calls, emails, chats, and social media queries from customers.
• Provide accurate product/service information and resolve customer concerns promptly.
• Maintain records of customer interactions and update CRM systems.
• Coordinate with internal teams to resolve escalated issues.
• Follow up with customers to ensure their concerns are resolved.
• Suggest process improvements to enhance customer experience.
Requirements
• 2 years of experience in customer service, preferably in FMCG, D2C, or e-commerce.
• Excellent verbal and written communication skills in English and Hindi
• Strong problem-solving and interpersonal skills.
• Basic computer knowledge and familiarity with CRM tools.
Preferred Skills
• Prior experience in call center/BPO/e-commerce.
• Knowledge of order management, returns, and refunds process.
• Ability to remain calm and professional under pressure.
