కస్టమర్ కేర్ ఎగ్జిక్యూటివ్

Educational Qualification PUC / Graduate

Experience 2 or more years of experience, in Call centre/BPO. Previous Experience with MLM companies in distributor support roles will be added advantage

Attributes, Skill Sets Good Communication skills, Language Proficiency English + Malayalam + any other south Indian language)

Line reports NA

Key Responsibility

The Executive will handle either of the 3 roles or a combination mentioned below as per the requirement of the department.

Inbound Calls: Executive will receive the calls at the DCS call centre and respond to the queries of the distributors or raise ticket as per the severity of the calls.

Outbound Calls: Executive will out call distributor as part for retention activities – Proactive / reactive in nature. They would identify the reason, why distributor is inactive and propose solutions /convince them to return back to business.

Backend support – Respond to Mails and Tickets:

Provide resolution to the mails received from the distributor. Raise and follow-up on tickets raised to other departments.

Additional Responsibilities:

Verify the documents of the distributors uploaded as per the KYC policy.

• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with 0 - 6 months of experience.