Roles & Responsibilities:
· Overseeing the customer service process.
· Resolving customer complaints brought to your attention.
· Planning the training and standardization of service delivery.
· Monitoring the work of individual representatives and of the team.
· Conducting quality assurance surveys with customers and providing feedback to the staff.
· Possessing excellent product knowledge to enhance customer support.
Skills Required:
· Excellent interpersonal and written and oral communication skills.
· Knowledge of CRM systems.
· Computer skills.
· Knowledge of mediation and conflict resolution techniques is preferable.
Fluent in English, Hindi and Local Language