Customer Care Executive

Language: English (fluent), Hindi, and any local language

Department: Customer Support Executive/Help Desk

Location: Juinagar

Qualification: 10th or Above
Experience: Fresher (Good English) to 5 yr

Work Mode: Work from Office

Job Summary: We are looking for a Help Desk Executive to provide technical and operational support to customers and field engineers using our POS (swiping) machines. The candidate will handle customer queries, troubleshoot device issues, and coordinate with the technical team to ensure smooth machine operation and customer satisfaction.

Key Responsibilities:

Act as the first point of contact for customers and field staff for POS/swiping machine-related issues.

Handles inbound calls, emails, or chats to log customer complaints or queries.

Troubleshoot basic technical issues such as connectivity, printing, transaction errors, and device setup.

Guide customers through configuration steps and software updates.

Coordinate with field service engineers for on-site support when required

Preferred Skills: Experience in the banking/payment industry or POS device support.

Knowledge of terminal configuration and application installation. (Any BPO industry candidate preferred)

Familiarity with remote troubleshooting tools.

• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with 0 - 5 years of experience.