Key Responsibilities
Respond to customer inquiries via phone, email, chat, or social media.
Resolve customer complaints in a timely and professional manner.
Provide accurate information about products, services, and company policies.
Maintain records of customer interactions and transactions.
Escalate complex issues to the appropriate department when necessary.
Follow up with customers to ensure their issues are resolved.
Meet customer satisfaction and response time targets.
Collaborate with internal teams to improve customer experience