కస్టమర్ కేర్ ఎగ్జిక్యూటివ్

We are looking for a Customer Support Executive (Voice, Blended & Chat Process) to join our team at Digitide Solutions to handle customer calls, provide exceptional customer support, and resolve queries related to the BPO / Customer Service industry. The role offers an attractive in-hand salary and strong opportunities for career growth.

Key Responsibilities:

• Handle customer calls professionally and efficiently.

• Address customer queries, resolve concerns, and manage complaints.

• Keep records of customer interactions and follow up when required.

• Provide customers with accurate information to help resolve their issues.

• Meet performance targets and coordinate with other departments to manage complex cases.

Job Requirements:

The minimum qualification for this role is 12th Pass or Graduate, and the experience range is Fresher or Experienced candidates can apply.

You will be responsible for addressing customer queries, solving complaints, and escalating complex issues when necessary.

The candidate should be comfortable working 6 days a week during the following shift structure:

• Males: 24/7 Rotational Shift

• Females: Fixed Day Shift

• Work Mode: Work from Office (Indore Only)

• Shift Duration: 9 Hours (Including 1 Hour Break)

Salary Details:

• Freshers: ₹13,600 – ₹15,000 (In-hand)

• Experienced: ₹2.46 LPA

Location Requirement:

Candidates must currently reside in Indore.

• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with 0 - 2 years of experience.