conducts outbound calls to gather data, opinions, or feedback using structured questionnaires, aimed at helping businesses analyze trends and improve services.
Key Responsibilities
Outbound Calling: Initiate high-volume calls to potential or existing customers to conduct surveys.
Data Collection: Ask structured, approved questions and accurately record feedback, opinions, and answers.
Script Adherence: Follow predefined scripts while adapting to respondent behavior to ensure consistency.
Data Management: Update and maintain accurate, real-time records in the database or CRM system.
Achieve Targets: Meet daily, weekly, or monthly quotas for completed surveys.
Professionalism: Represent the company professionally and handle customer feedback professionally.