కస్టమర్ కేర్ ఎగ్జిక్యూటివ్

Position Summary

The Customer Support Executive will manage day-to-day interactions with both customers and vendors. The goal is to ensure high satisfaction, smooth operations, and quick resolution of issues.

Key Responsibilities

Customer & Vendor Handling

· Serve as the primary point of contact for customer queries.

· Coordinate with vendors to track orders, services, or deliveries.

· Resolve disputes or delays between customers and vendors tactfully.

Communication & Support

· Provide accurate information to clients using the right tools.

· Maintain a polite, empathetic, and professional tone at all times.

· Follow up with clients to ensure their issues are fully resolved.

Data Management

· Keep detailed records of customer interactions and complaints.

· Update vendor logs and performance notes daily.

Candidate Requirements

Experience & Location

· Exactly 2 to 3 years of experience in a customer-facing role.

· Proven experience dealing with vendors or B2B clients is a big plus.

· Must belong to or permanently reside in Indore.

Skills Required

· Strong Communication: Clear verbal and written skills in English and Hindi.

· Problem-Solving: Ability to stay calm and fix issues under pressure.

· Tech Savvy: Good knowledge of MS Office (Excel, Word) and basic CRM software.

• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with 1 - 3 years of experience.