Handle inbound customer inquiries and provide accurate information about products or services.
Resolve customer issues promptly, professionally, and in accordance with company policies.
Document all interactions and resolutions in the CRM system.
Escalate complex or unresolved issues to senior support or relevant departments.
Maintain up-to-date knowledge of company products, services, and promotions.
Achieve performance targets related to call handling, response time, and issue resolution.
Collaborate with cross-functional teams to ensure a seamless customer experience.
Collect customer feedback and suggest process improvements.