Customer Care Executive

Job description

Role & responsibilities

We are currently having openings in our Voice Process (L2) 100% work from office.

With fixed salary & permanent hiring.

• Designation-  

• Customer Support Associate (L2).

• Job Profile-  

• Have to resolute customers query Voice Call

• Mandatory Criteria-

• Min HS Passed.

• Fresher & experienced both can apply

• Excellent verbal communication skill in English & Hindi without major MTI for Voice

process

• Customer orientation.

• Ready to work in 24/7 Shifts

• No planned leave for upcoming 3 month after joining

• 10 hours of the day, 9 hrs. work and 1 hour break

• 5 days working (rotational week off)

• Should have a typing speed of 25WPM with 90% accuracy

• Interview Structure-

• HR round - General check.

• Typing Test

• OPS round – General Check

• Voice Versant (V3 and above)

• PMAP

• Client Round – Video Call

• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with 0 - 6 months of experience.