Customer Care Executive

We are looking for a CUSTOMER SERVICE EXECUTIVE to join our team GLOBAL FREIGHT CONNECTIONS. This role involves handling emails/Calls, providing exceptional customer support, and addressing queries and concerns related to Logistics. The role offers In Hand Salary and a dynamic environment with opportunities for growth.

Key Responsibilities:

• Handle customer calls in a professional and efficient manner

• Address customer queries, concerns, and complaints with a problem-solving approach

• Maintain accurate records of customer interactions and follow-ups

• Provide timely and relevant information to customers to resolve their issues

• Work collaboratively with other teams to escalate and resolve complex issues

• Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is Graduate/Diploma in Computer and 1 year /Freshers also can apply. You will be responsible for resolving customer Communications, complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. We are into service industry so Candidates must be handle customers accordingly as per required assistance.

Candidate can send resume on gunjan@globalfreightconnections.com OR whatsapp me on +91 9899331796

• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with 6 months - 1 years of experience.