We are looking for a dedicated and customer-focused Customer Care Executive to join our team. The candidate will be responsible for handling customer calls, resolving queries, and providing excellent customer support related to our products/services in the [Industry Name] sector.
Key Responsibilities
Handle inbound and outbound customer calls professionally
Address customer queries and provide accurate information
Resolve complaints and escalate complex issues when required
Maintain proper records of customer interactions
Follow up with customers to ensure issue resolution
Achieve daily/weekly performance targets
Coordinate with internal teams for smooth operations
Requirements
Minimum Qualification: 12th Pass / Graduate
Good communication skills (Hindi / English)
Basic computer knowledge
Strong problem-solving skills
Ability to work in a team
Freshers and experienced both can apply