కస్టమర్ కేర్ ఎగ్జిక్యూటివ్

Job Title: Customer Care Representative

Location: Panjim & Margao

Salary: 20,000 CTC

About GoaMiles:

GOAMILES is Goa’s first app-based taxi service, launched to provide safe, reliable, and convenient

transportation for locals and tourists. It is an initiative supported by the Goa Tourism Development

Corporation (GTDC), aimed at empowering local taxi operators through technology. With features

like transparent pricing, GPS tracking, and 24/7 service, GOAMILES ensures a comfortable travel

experience across Goa.

Key Responsibility Areas (KRA):

• Handling and resolving customer queries through calling or chats process.

• Managing online bookings and app-related assistance

• Providing prompt and effective support to customers

• Ensuring a high level of customer satisfaction
  

Requirements:

• Freshers can apply

• Good communication skills

• Proficiency in MS Office (Word, Excel, Outlook)

• Ability to multitask and prioritize effectively in a fast-paced environment

• Knowledge of the local language is mandatory
  

Shift Timings (Rotational – All shifts are compulsory):

• Shift 1: 8:00 AM – 5:00 PM

• Shift 2: 2:00 PM – 11:00 PM
  Shift 3: 11:00 PM – 8:00 AM

(Shifts will change on a weekly basis)

• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with 0 - 1 years of experience.