కస్టమర్ కేర్ ఎగ్జిక్యూటివ్

1

Tracking and monitoring of service related requests / calls from clients / customers ( Assinging, Follow Up & Closure of Service Calls)

2

Responsible for AMC tracker & AMC management ( New AMC , Renewal & Expiry )

3

Responsible for Client quotations , BOQ, PI

4

Reconcilation of Client PI, BOQ, & Service Quotation

5

Responsible for Client Invoicing

6

Accountable for Client follow up and reminders

7

Monitor and track RMA.

8

Maintain Customer database and feedback

9

Inventory management on Engineering tools and spares & reconcilation

10

Follow up on Service reports from engineers , checks and evaluation of service reports and closure

11

Record keeping for routine repairs and maintenance

12

Responsible for Employee Welfare and wellness activities.

13

Responsible for MIS for the Service Desk

14

Responsible for daily task / job assignment to the service engineers in discussion with the Service Leads

15

Necessary training and induction to the new entrants related to customer service desk

16

Responsible for maintaining of documents related to service reports and Project hand over documents

• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with 0 - 2 years of experience.