Key Responsibilities:
Handle incoming customer calls and assist customers with their queries and concerns.
Provide accurate information about products, services, processes, and company policies.
Resolve customer complaints and issues professionally within the given timelines.
Understand customer requirements and provide suitable solutions.
Maintain a polite, professional, and helpful communication style while interacting with customers.
Follow up with customers whenever required to ensure proper resolution.
Maintain customer details, call records, and interaction updates in the system.
Coordinate with internal teams to resolve customer-related issues.
Ensure customer satisfaction by providing timely and effective support.
Follow company guidelines, quality standards, and process requirements.