కస్టమర్ కేర్ ఎగ్జిక్యూటివ్

Job Summary:
We are looking for a Customer Care Executive to provide excellent customer service by handling customer inquiries, resolving complaints, and ensuring a positive customer experience. The ideal candidate should have strong communication skills, patience, and a customer-focused attitude.

Key Responsibilities:

• Handle customer calls, emails, chats, and walk-in inquiries professionally.

• Resolve customer complaints and provide appropriate solutions within the required time.

• Maintain accurate records of customer interactions and transactions.

• Provide information about products, services, and company policies.

• Follow up with customers to ensure issues are resolved satisfactorily.

• Escalate complex issues to the appropriate department when necessary.

• Meet customer satisfaction and performance targets.

• Maintain confidentiality of customer information.

Requirements:

• Bachelor's degree or equivalent qualification.

• 0–2 years of experience in customer service (freshers can also apply, if applicable).

• Excellent verbal and written communication skills.

• Good problem-solving and interpersonal skills.

• Basic computer knowledge and proficiency in MS Office.

• Ability to work in shifts, if required.

• Positive attitude and ability to work in a team.

Preferred Skills:

• Customer-focused mindset.

• Strong listening and communication skills.

• Ability to handle pressure and difficult situations calmly.

• Time management and multitasking abilities.

Location: [Company Location]
Employment Type: Full-time
Experience: 0–2 years (or as required)
Salary: As per company standards / Based on experience.

• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with 6 months - 1 years of experience.