కస్టమర్ కేర్ ఎగ్జిక్యూటివ్

Country Holiday Travel

Job Title: Customer Care Executive

Location: Coworking-Aurum Q Park, Aurum QPark, 8th Floor, Q2 Building, Thane-Belapur Road,

Ghansoli, Navi Mumbai, Thane, Mumbai-400710

Employment Type: Full-Time

Experience: Freshers & Experienced Candidates Can Apply

About the Company

Country Holidays Travel India (CHT) is a globally recognized travel organization offering premium holiday

memberships and vacation packages across 130+ countries with access to 6500+ luxury resorts and

hotels. We focus on creating memorable travel experiences through affordable, transparent, and

customer-centric holiday solutions.

About the Role

We are looking for a dedicated and customer-oriented Customer Care Executive to join our team in

Mumbai. The ideal candidate should possess excellent communication skills in Hindi, English, and

Marathi, be customer-focused, and capable of handling customer queries professionally while ensuring a

positive customer experience.

Key Responsibilities

• Handle inbound and outbound customer calls professionally.

• Address customer inquiries, concerns, and complaints effectively.

• Provide accurate information regarding company products and services.

• Maintain a high level of customer satisfaction through excellent service.

• Record customer interactions and update relevant information in the system.

• Follow up with customers whenever required.

• Escalate unresolved issues to the concerned department for timely resolution.

• Build and maintain positive relationships with customers.

Eligibility Criteria

• Freshers and experienced candidates are welcome to apply.

• Fluency in Hindi, English, and Marathi is mandatory.

• Good communication and interpersonal skills.

• Basic computer knowledge and familiarity with MS Office.

• Strong listening and problem-solving abilities.

• Willingness to work from the Mumbai office

  .

Preferred Skills

• Excellent verbal communication skills.

• Customer-centric approach.

• Patience and professionalism while handling customers.

• Ability to work in a team environment.

• Positive attitude and willingness to learn.

• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with 0 - 2 years of experience.