A Naukri Group company
LoginHire Local Staff
A Naukri Group companyLoginHire Local Staff
18,000 - 25,000 /నెల
Concord Logistics & Services
తిలక్ నగర్, ఢిల్లీ
కస్టమర్ మద్దతు / టెలికాలర్ లో 6 - 36 నెలలు అనుభవం
Full Time
Key Responsibilities:
Respond promptly to customer emails in a clear, accurate, and courteous manner
Understand customer concerns and provide appropriate solutions or escalate when necessary
Maintain detailed records of customer interactions using CRM tools
Follow standard operating procedures and company policies
Coordinate with internal departments (e.g., Operations, Technical Team) for issue resolution
Achieve daily response targets while ensuring high levels of customer satisfaction
Requirements:
Excellent written and verbal communication skills in English
Strong email drafting and comprehension abilities
Good problem-solving skills with attention to detail
Basic computer proficiency and adequate typing speed
Prior experience in customer support or email handling preferred (0–2 years)
Graduated in any discipline
High Demand
