కస్టమర్ కేర్ ఎగ్జిక్యూటివ్

Customer Service Executive – Banking

• Handled customer inquiries related to bank accounts, transactions, cards, deposits, loans, and other banking services.

• Assisted customers with account-related requests while following banking policies, procedures, and service standards.

• Resolved customer complaints and transaction-related issues through timely and effective communication.

• Verified customer information and maintained accurate records in banking systems and CRM platforms.

• Assisted customers with digital banking services, including mobile banking, internet banking, and online transactions.

• Supported customers with debit/credit card queries, payment issues, PIN requests, and card-related services.

• Coordinated with internal banking teams to resolve complex customer issues and ensure timely resolution.

• Maintained confidentiality of customer information and followed data protection and security procedures.

• Identified customer needs and explained suitable banking products and services in a clear and professional manner.

• Conducted follow-ups with customers to ensure satisfactory resolution of complaints and service requests.

• Maintained service quality and contributed to positive customer experiences and customer retention.

• Achieved service and productivity targets while maintaining accuracy and compliance with banking procedures.

• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with 1 - 2 years of experience.