Customer Care Executive

Dadhichi Technologies is a professional contact center representing well-known brands in Automobiles, Finance, Real Estate companies, Digital marketing, etc., and has set up its contact center, sales processes and lead generation processes.

We are looking for a Customer Care Executive to join our team, Dadhichi Technologies. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to banking. The role offers dynamic environment with opportunities for growth.

Key Responsibilities:

• Handle customer calls in a professional and efficient manner

• Address customer queries, concerns, and complaints with a problem-solving approach

• Maintain accurate records of customer interactions and follow-ups

• Provide timely and relevant information to customers to resolve their issues

• Work collaboratively with other teams to escalate and resolve complex issues

• Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

• Language: Hindi and Marathi

• Qualifications: Graduate/ Diploma

  Roles and Responsibilities:

• Counseling Customers

  Follow SOPs & Policies

• JOB TIMING: 08:00 AM - 05:00 PM

Work Location: Aundh, Pune

• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with Freshers.