Customer Care Executive

We are seeking a proactive and customer-focused Customer Support Executive to handle customer inquiries, resolve complaints, and ensure a high level of customer satisfaction. The ideal candidate should possess excellent communication skills, problem-solving abilities, and a positive attitude.

Key Responsibilities:

• Respond to customer inquiries via phone, email, chat, or social media.

• Resolve product or service issues by clarifying customer complaints and determining the best solution.

• Provide accurate information about products, services, and company policies.

• Maintain detailed records of customer interactions and transactions.

• Follow up with customers to ensure issues are resolved satisfactorily.

• Escalate complex issues to the appropriate department when necessary.

• Meet individual and team performance targets (KPIs).

• Identify customer needs and suggest appropriate products/services.

Required Qualifications:

• Proven experience in customer service or a similar role.

• Excellent verbal and written communication skills.

• Strong problem-solving and multitasking abilities.

• Proficiency in MS Office and CRM software.

• Ability to work in shifts (if required).

Preferred Skills:

• Strong interpersonal skills.

• Patience and empathy while handling customers.

• Ability to work under pressure.

• Team-oriented mindset.

Key Competencies:

• Communication Skills

• Customer Orientation

• Time Management

• Conflict Resolution

• Adaptability

• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with 6 months - 4 years of experience.