Customer Care Executive

Full job description

Job Summary

We are looking for a Customer Care Executive (Voice Process) to support our Internet Service Provider (ISP) operations in Pondicherry. The role involves handling customer calls, resolving service-related queries, and ensuring customer satisfaction through effective communication and problem-solving skills.

Key Responsibilities

• Handle inbound and outbound calls related to internet service support.

• Work with customers/employees to identify connection/computer issues and advise on solutions.

• Log and maintain accurate records of customer/employee queries and resolutions.

• Coordinate with technical teams for troubleshooting downtime or service disruptions.

• Professional communication to ensure a positive customer experience.

• Follow escalation protocols when required to resolve complex issues.

Profile Requirements

• Strong verbal and written communication skills (English & regional language preferred).

• Good logical reasoning and analytical skills.

• Ability to handle high-volume customer calls with patience and professionalism.

• Customer-first mindset with problem-solving attitude.

Eligibility

• Any Graduate (Freshers & Experienced candidates can apply).

• Diploma holders and college dropouts are also eligible.

• Pondicherry candidates preferred.

• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with 0 - 1 years of experience.