A Naukri Group company
Login చేయండిHire Local Staff
A Naukri Group companyLogin చేయండిHire Local Staff
20,000 - 22,000 /నెల
Ceeq
కొలాబా, ముంబై
కస్టమర్ మద్దతు / టెలికాలర్ లో 0 - 1 ఏళ్లు అనుభవం
ఫుల్ టైమ్
Job Responsibilities:
o Manage outbound and inbound calls in line with defined processes and workflows
o Engage with customers in a clear, professional manner to provide information, address queries,
and ensure timely follow-ups
o Accurately document call details, case notes, and updates in the system
o Address customer concerns with empathy and professionalism, escalating issues when necessary
o Adhere to approved call scripts, compliance requirements, and quality benchmarks
o Collaborate with internal teams to enable prompt and effective issue resolution
o Consistently meet assigned daily and weekly calling volumes and performance targets.
Job Qualifications
o Any Graduate, internship experience is a plus
o Strong verbal communication and active listening abilities
o Confident, calm, and professional call-handling skills
o Effective, persuasive and negotiation capabilities
o Multilingual proficiency preferred, including English and Hindi
o Clear pronunciation with a neutral or adaptable accent
o Ability to seamlessly switch languages based on user comfort
