కస్టమర్ కేర్ ఎగ్జిక్యూటివ్

Job Responsibilities:

o Manage outbound and inbound calls in line with defined processes and workflows

o Engage with customers in a clear, professional manner to provide information, address queries,

and ensure timely follow-ups

o Accurately document call details, case notes, and updates in the system

o Address customer concerns with empathy and professionalism, escalating issues when necessary

o Adhere to approved call scripts, compliance requirements, and quality benchmarks

o Collaborate with internal teams to enable prompt and effective issue resolution

o Consistently meet assigned daily and weekly calling volumes and performance targets.

Job Qualifications

o Any Graduate, internship experience is a plus

o Strong verbal communication and active listening abilities

o Confident, calm, and professional call-handling skills

o Effective, persuasive and negotiation capabilities

o Multilingual proficiency preferred, including English and Hindi

o Clear pronunciation with a neutral or adaptable accent

o Ability to seamlessly switch languages based on user comfort

• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with 0 - 1 years of experience.