Customer Care Executive

Job Title: Customer Service Associate (Inbound / Outbound)

Location: Agra

Grade: 1

Job Summary

The role involves handling inbound and outbound calls to assist customers with banking-related queries, ensuring professional and efficient customer service.

Key Responsibilities

• Handle inbound calls, resolve queries, and register complaints.

• Provide end-to-end resolution and ensure First Time Right (FTR).

• Stay updated on banking products and procedures.

• Communicate effectively with customers and stakeholders.

Eligibility

• Education: Min 12th Passed or any 3 years Diploma after 10th and above can apply.

• Technical Skills: MS Office, Typing (15 WPM with 85% accuracy)

• Specific Skills: Good communication, problem-solving, adaptability, and customer focus.

Working Conditions

• Working Days: 6 days/week (1 rotational week off)

• Work Duration: 9 hours (inclusive of breaks)

• Shift Timings:

  • Male: 24x7 rotational shifts

  • Female: 6 AM to 6 PM

  Assessments

   

  1. Aptitude Test

  2. Typing Test (SHL via WD)

  3. Versant Test (via WD)

   

  Salary

  • CTC: ₹14,011 per month

  • Net Take Home: ₹11,454 per month

• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with 0 - 4 years of experience.