కస్టమర్ కేర్ ఎగ్జిక్యూటివ్

🚨 WE ARE HIRING – CUSTOMER SUPPORT EXECUTIVE | SabkaLoan.com 🚨

SabkaLoan.com, a fast-growing FinTech company, is looking for passionate and customer-focused professionals to join our dynamic team in Dwarka. If you have strong communication skills and want to build your career in the Banking & Financial Services industry, this opportunity is for you!

📍 Location: Dwarka

🕒 Working Days & Timings: Monday to Saturday | 10:00 AM – 6:30 PM

💰 Salary: Up to ₹2.40 LPA

🎓 Qualification: Graduate (Mandatory)

👩‍💼👨‍💼 Eligibility: Fresher / 6 Months – 1 Year Experience (Male & Female Both Can Apply)

🔹 Role Overview:

Customer Support Executive will be responsible for handling inbound & outbound customer interactions across Calls, Emails, and Chat while maintaining high service quality and achieving defined KPIs.

📌 Key Responsibility Areas (KRA):

✔ Handling Inbound & Outbound Calls professionally

✔ Managing customer queries via Email & Chat support

✔ Providing accurate information related to loans & financial products

✔ Maintaining CRM records and updating customer interactions

✔ Ensuring quick resolution with high customer satisfaction

✔ Coordination with internal teams for escalations & closures

📊 Performance KPIs:

⭐ CSAT & Quality Score Maintenance

⭐ AHT (Average Handling Time) & Response TAT

⭐ First Contact Resolution (FCR)

⭐ Email Prtoductivity & Chat Efficiency

⭐ Daily Call Handling & Follow-ups

⭐ Process Adherence & Documentation Accuracy

🏦 Additional Advantage:

Candidates with Banking / Loan / Credit Card / Home Loan process experience will be given preference.

✨ If you are energetic, target-driven, and ready to grow in the FinTech space, we would love to connect with you!

📩 Apply Now or Share your resume in DM.

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• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with 0 - 1 years of experience.